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  • Are requirements clear?
  • Is there a well-defined performance and acceptance plan?
  • Do we have a Project and outsourcing management process in place?
  • Is there a Software development lifecycle methodology?
  • Has this been certified?
  • Have the processes been defined and if so has the capability been assessed?
  • Is data collected to measure performance? What data is collected and at what stages? Is causal analysis performed?
  • What is the hiring, training, rewarding and staffing process?
  • What is the attrition in the last three years?
  • What is the experience of people who leave?
  • What is the average experience of a team?
  • What is the attrition management process?
  • How are activities base lined? What activities are base lined?
  • Is there a Project management process?
  • Is there a separate QA team that looks at QA processes?
  • Is there a QC process and what is the process? When is QA/QC planned?
  • How will we validate deliverables?
  • How will we approve intermediate deliverables?
  • How will we manage technology risks?
  • How will we measure service levels?
  • How will we assess Quality?
  • How effective is the handover process? Are the interfaces well defined?

  • Geographic Risks

    Infrastructure and Operational Risks

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