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By realizing its long-term potential, the Indian IT and IT-enabled services
industry could be one of the most powerful drivers of India's economic growth.Apart from a powerfull economy,
India would also need a tremendous infrastructural development to realise this dream.
GDP Growth
The ITS and ITES industries are being recognized as the largest contributors
to incremental market capitalization in India. However, it is still small in
terms of contribution to GDP--especially when compared to other large sectors in
the economy like agriculture and manufacturing.
This is likely to change quite substantially over the next six years. As per
the NASSCOM-McKinsey study 2002, by achieving its long-term potential, the
industry will dramatically boost the Indian economy. If the industry achieves
its long-term potential, it will become one of the largest sectors in the Indian
economy. The share of the Indian IT and ITES industries in the GDP will increase
from 1.4 percent (in 2001) to 7 percent by 2008. Moreover, the analysis predicts
that it will contribute 19 percent of incremental GDP growth between now and
2008.
Increase in Foreign Exchange Inflows
In addition, revenues from ITS and ITES exports are likely to grow at a
significantly higher rate than other exports and invisibles and by 2008 will
exceed all other invisibles combined. ITS and ITES exports, which currently
account for 8 percent of foreign exchange inflows, will contribute more than 30
percent of foreign exchange inflows in 2008.
Enormous Employment Opportunities
Also, the industry will create enormous employment opportunities in the
country. The IT industry which currently employs 0.5 million people, will employ
over 2 million people directly and create indirect employment opportunities for
at least an additional 2 million people by 2008.
In ITES exports, some of the segments creating the greatest number of jobs
will be customer care (contributing 370,00 to 390,000 jobs), HR (contributing
140,000 to 160,00 jobs) and administration (contributing roughly 80,000 to
100,000 jobs).
Similarly, IT services will create employment for 450,00 people; the products
and technology services opportunity will contribute around 140,00 jobs and the
domestic market will employ about 650,000 people.
Not only, will the industry provide direct employment to 2 million people, it
will also create significant entrepreneurial and employment opportunities in
support services. Training, food/canteen, transport, housekeeping and security
will be some of the biggest areas.
Market Share
Technology and manufacturing hubs have emerged across many industries. India
has already effected the cycle for customized application development and has
succeeded in capturing a 15 percent market share. Since India possess the
ingredients and knowledge to repeat the cycle, it has the potential to emerge as
a hub for other IT services like packaged software installation and support, and
systems integration, IT-enabled services and technology services like embedded
software development and ISV back-ending.
In terms of market share, the long-term potential for India translates into a
4 percent market share in IT services and IT-enabled services.
Potential Opportunities
Indian companies have traditionally focused on two of the largest IT services
markets, the US and the UK. By focusing on these two geographies, Indian
companies have largely ignored the potential of Canada and key
non-English-speaking markets like Japan, Germany, France and Italy. However,
these countries which account for roughly 27 percent of world IT services spend
could represent a potential of over US$ 4.5 billion by 2008.
Other countries than have large English-speaking populations like
Netherlands, Sweden and Australia also offer significant growth potential. All
these countries, along with Brazil, Switzerland, Spain and Belgium, account for
90 percent of the IT services spend in the world.
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